Reset Water Damage partner contractors follow IICRC S500 standards—the industry benchmark for professional water damage restoration. Here is what to expect from emergency call through complete restoration.
Category 1, 2, and 3 Water Classification
- Category 1 (Clean): From sanitary sources like broken supply lines.
- Category 2 (Gray): Contains significant contamination— dishwasher overflow, toilet with urine.
- Category 3 (Black): Grossly contaminated— sewage, flooding from rivers, standing water with bacteria.
Our Step-by-Step Process
Emergency contact and rapid dispatch
Inspection and water damage assessment
Water removal and extraction
Damaged material removal
Cleaning, sanitizing, and deodorization
Structural drying and dehumidification
Daily moisture monitoring until dry standard reached
Repairs and full restoration
Frequently Asked Questions
What is the IICRC water damage restoration standard?
The IICRC S500 standard defines industry best practices for water damage restoration including categorization of water (Category 1, 2, 3), structural drying protocols, and documentation requirements for insurance.
How long does the full restoration process take?
Mitigation and drying typically take 3–7 days. Reconstruction depends on scope—from days for minor repairs to weeks for major rebuilds.