Updated 2026-08-07 · Reset Water Damage Team
Minutes 0–15: Safety and shutoff
If water is near outlets or the panel, stay out and call for help. If safe, shut off the water source and trip power to the wet zone only. Keep kids and pets upstairs. In Longmont, finished basements in Prospect, Hover Crossing, Twin Peaks, and Southeast neighborhoods often hide wet insulation and carpet pad that must be addressed the same day.
Minutes 15–45: Document before you move everything
Photograph standing water depth, wet drywall, furniture, and the likely source (pipe, appliance, window well, or storm intrusion). Note the time you discovered the loss. This record supports sudden-and-accidental claims and helps IICRC-certified techs classify Category 1, 2, or 3 water.
Minutes 45–120: Call professionals and contain
Call Reset Water Damage at (720) 727-1129 for 24/7 Longmont dispatch. Move dry valuables up if safe. Do not run household box fans alone on sewage, creek water, or water that sat overnight—contaminated losses need extraction, disposal protocols, and antimicrobial treatment. Target professional extraction before the 24–48 hour mold window.
St. Vrain and storm water vs clean pipe water
Clean supply-line water is Category 1 if addressed quickly. Stormwater from window wells, St. Vrain corridor flooding, or sewer backup is Category 2 or 3 and needs stricter PPE and material removal. Tell the responding team what you observed so they bring the right equipment to Longmont on the first trip.
Front Range Service Areas
Frequently Asked Questions
How fast can help arrive for a flooded basement in Longmont?
Reset Water Damage connects Longmont homeowners with local certified partners who typically respond within 60 minutes, 24/7. Call (720) 727-1129.
Should I wait for my insurance adjuster before extracting water?
No. Policies generally require prompt mitigation. Document with photos, start professional extraction, and share moisture readings and drying logs with your adjuster afterward.